Forgetting your password or no longer finding the login tab can turn buying a simple pair of sneakers into a real treasure hunt:
in three clicks, the “Log in” button on www.zalando.fr or www.zalando.be nevertheless allows access to the customer area, tracking orders, and initiating a free return
👉 Official Zalando FR site login URL: https://www.zalando.fr/
The following lines detail the procedure, plan B if the page crashes, as well as the best shopping alternatives (ASOS, Amazon Fashion, La Redoute…) to never interrupt your fashion session.
Immediate access to your Zalando account: detailed steps and useful links
A clear reminder of the steps often suffices to resolve 90% of login issues.
- 🔐 Step 1: go to www.zalando.fr or www.zalando.be.
- 🖱️ Step 2: click on “Log in” at the top right.
- 📧 Step 3: enter the registered email address and password.
- ✅ Step 4: validate to view orders, returns, or invoices.
- ✨ Tip: logging in via Google or Facebook keeps the session open for 30 days.
| 🔗 Direct link | Action | Estimated time ⏱️ |
|---|---|---|
| https://www.zalando.fr/login | France login | 15 s |
| https://www.zalando.be/login | Belgium login | 15 s |
| https://fr.zalando.be/register | Create an account | 1 min |
Where to find the order history once logged in?
From the “My Account” icon, the “My orders” tab lists the date, price, package status, and the return QR Code. Each line includes a “Track” button redirecting to the carrier (La Poste, DHL, Mondial Relay…).
Unable to connect to Zalando? Quick solutions and common errors
- 🔄 Refresh the page or switch browser (Edge, Chrome, Firefox).
- 🔑 Reset the password: “Forgot password” link + code received by email within 30 s.
- 📱 Try the mobile app (iOS/Android): the app sometimes bypasses a temporary web bug.
- 🧹 Clear cache and delete blocking cookies.
- 🛜 Check VPN or AdBlock which might disrupt authentication.
| Problem 🙅♀️ | Likely cause ⚠️ | Quick fix 💡 |
|---|---|---|
| White page after login | Corrupted cache | Ctrl + F5 or clear cache |
| “Unknown credentials” message | Email or password error | Reset |
| Redirection loop | Active VPN | Disable VPN |
Contact support for prolonged blockage
If the error persists for more than 15 minutes, the customer service typically reacts within 2 minutes via chat in 2025.
Zalando Belgium and international customer service: phones, emails, address
- 📞 Free number BE: 0800 49 0 80 (Mon-Fri 08:00-20:00, weekend 10:00-18:00).
- ✉️ Customer service email: [email protected].
- 💬 Web chat: “Need help” button at the bottom right of the site.
- 🏢 Head office address: Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin, Germany.
- 🕊️ Social networks: replies within 4 hours on Instagram and X (formerly Twitter).
| Channel 📡 | Average delay ⏳ | When to prefer? 🎯 |
|---|---|---|
| Phone | 2 min | Payment issue |
| 12 h | Written complaint | |
| Chat | 60 s | Package tracking |
Return or refund: reminder of Belgian deadlines
30 days to send back an item, including prepaid label; refund appears within 5 working days on the original payment method.
Shopping alternatives if Zalando is under maintenance
During sales periods, traffic sometimes overloads the platform. Here are places to fill your cart without waiting.
- 🛍️ ASOS: thousands of brands and unlimited Premier delivery.
- 📦 Amazon Fashion: virtual try-on via the “Virtual Try-On” app.
- 🇫🇷 La Redoute: focus on French creators and home.
- 👟 Sarenza: more than 800 shoe labels.
- 💎 Showroomprive & Vente-privee: flash sales up to 70% off.
- 👗 Boohoo, Dresslink: micro-collections at low prices.
- 📡 Modem: B2B platform 2025 connecting resellers and eco-responsible creators.
| Site 🌐 | Shipping costs 🚚 | Return 🔄 | Particularity ✨ |
|---|---|---|---|
| ASOS | Free from €35 | 28 days | 3D size guide |
| Amazon Fashion | Free Prime | 30 days | Try-Before-You-Buy |
| La Redoute | €4.95 | 30 days | French capsule collections |
| Sarenza | Free | 100 days | Podiatrist advisors |
| Showroomprive | €6.90 | 14 days | Limited stocks |
Practical case: the evening that saves the look
Friday, October 17, 2025 in Brussels, Emma orders a dress on Zalando at 4 p.m.; a connection bug redirects her to the homepage. She switches to ASOS with “Evening Express” delivery and receives the package at 8 p.m., just before her train to Antwerp. Moral: keeping two or three backup stores handy avoids a lot of stress.
FAQ – Zalando login and orders
- How do I change my password from the app?
Open the “Settings” › “Security” tab, enter the code received by SMS, then create a new password with at least 12 characters. - The site shows “Service unavailable.” What should I do?
Wait 5 minutes, clear the cache, then try again; server updates take place at night (1 a.m.-2 a.m.). - Can I combine several returns in the same package?
Yes, place all items and the slip from each order in one box; the central scan will sort the rest. - Which payment methods are accepted in 2025?
Credit card, PayPal, Apple Pay, Klarna (3x interest-free) and BitPay for Bitcoin payments. - How long does it take to receive a PayPal refund?
On average 24 hours after the return is validated by the warehouse.
