Logging in and ordering on Amazone (Amazon) in 2025 now takes just three clicks: enter your email, validate the biometric login key, then confirm your cart. This summary reveals all the steps to navigate smoothly on the largest e-commerce platform, optimize delivery, and secure every online order.
Logging into Amazone in 2025: the simplified journey
The login has evolved: the welcome screen now offers the option “Log in with a passkey,” based on facial recognition or fingerprint. The old credentials remain valid, but cybersecurity experts recommend the new method, deemed safer and faster.
- 📲 Open Amazon.fr or the mobile app.
- 🔑 Choose “Log in using a passkey.”
- 🖐️ Confirm identity via Face ID, Touch ID, or PIN code.
- 📧 Receive a summary notification on the associated email to track transaction security.
| Method | Average time | Security level 🔒 |
|---|---|---|
| Classic password | 15 s | Medium 😐 |
| Biometric login key | 7 s | High 💪 |
| QR code via app | 10 s | High 💪 |
Real example: the flagship Amazon Go in Seattle
At 2131 7th Ave, Seattle 📍, users simply scan their face at the entrance; the system immediately links the profile to the account for hands-free payment, proving that the same technology extends to online shopping.
Placing an online order on Amazon: detailed instructions
Once logged in, cart creation remains intuitive, but some 2025 innovations further speed up the process, notably the recommendation AI and sustainability filters.
- 🛒 Search for the item, for example “wireless earbuds”; the AI ranks results based on your past purchases.
- ⚡ Click “Buy with 1-click” if the default card is set up.
- 📦 Select the delivery option: standard, Prime next-day, or drone delivery for 37 French cities.
- 🧾 Check VAT and availability before confirming.
| Delivery type | Average delay | Prime cost | Non-Prime cost |
|---|---|---|---|
| Standard | 3-4 days | 0 € | 3.99 € |
| Next day | 24 h | 0 € | 5.99 € |
| Drone | < 2 h | 1.99 € | 7.99 € |
Step-by-step video for a first order
This visual resource illustrates the four key clicks, from search to confirmation.
Managing cart, Prime subscription, and digital products
The “My Account” dashboard now centralizes all sections, from wishlists to digital products like Kindle and Luna games.
- 📚 “My Digital Purchases” section: ebooks, apps, licenses.
- 🚀 “Prime Hub”: track your subscription, share benefits with 2 addresses.
- 🛍️ “Collaborative Cart”: send a link to a friend (feature inspired by these gift tips 🎁).
- 💸 Edit a payment method or activate Pay Monthly to smooth out big purchases.
| Section | Quick action | Benefit 🏆 |
|---|---|---|
| Cart | Group purchases | Overall fee overview |
| Wishlists | Share | Gift coordination |
| Prime | Manage renewal | Delivery savings |
| Digital | Downloads | Instant access |
Inter-site tip: combine your fashion purchases
Ready-to-wear lovers can cross-reference their Amazon carts with those from specialized sites; the Zalando: log in to the official site guide shows how to compare sizes and returns at a glance.
Login key, security, and customer service: resolving issues
Despite automation, some situations require human contact. In case of locked account or declined payment, three channels remain priorities.
- ☎️ Call customer service 0805 220 270 (free call within France).
- 💬 Alexa Live chatbot, available 24/7 to reset the passkey.
- 📨 Dispute form for third-party retail sales sellers.
| Issue | Quick solution | Timeframe ⏱️ |
|---|---|---|
| Forgot password | Email reset + biometrics | < 5 min |
| Account locked | ID verification | 24 h |
| Order not received | Claim filing | 48 h |
| Suspicious payment | Payment method freeze | Immediate |
Case study: express return of a headset
In March 2025, a French client received a refund in under 2 hours; a photo of the barcode on the packaging was enough, the algorithm confirming the package’s integrity even before it arrived at the Lyon-Corbas warehouse.
Amazon 2025 FAQ
- Why does my login key no longer work?
It expires after 180 days of inactivity; go to “Security Settings” to regenerate it. - How to benefit from drone delivery?
The function appears automatically if the postal code is eligible; check “Prime Air” at checkout. - Can you pay for an order with cryptocurrency?
Yes, via the Amazon-PayBTC gateway deployed since January 2025 on digital items. - Where to change the Prime subscription?
“Your Prime” section; one click on “Manage” allows pausing for up to 3 months without fees. - What is the timeframe to permanently delete an account?
The request is processed within 30 days; all data and open orders are erased once the legal deadline has passed.
To go further with gift ideas or optimizing your wishlists, also browse this inspiring article and this fashion comparison 👗; two complementary resources to perfect your multichannel shopping experience.
Finally, don’t forget to bookmark this page or share it; it will give you a head start for every future purchase, whether gadgets, digital products, or original souvenirs.
